Privacy Policy

Yoro Chat (“Yoro Chat”, “we”, “our”, or “us”) is a professional communication and collaboration platform designed to help businesses communicate with their staff, teams, and clients.

This Privacy Policy explains how we collect, use, store, protect, and disclose information when you use the Yoro Chat mobile application and related services (collectively, the “Service”).

By using Yoro Chat, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

Depending on how you use Yoro Chat, we may collect the following types of information.

1.1 Account Information

When an account is created or managed through Yoro Chat, we may collect information such as:

• Name
• Email address
• Username or account identifier, where applicable
• Profile photo, where provided
• Business or organization information
• Account type, such as administrator, staff member, or client
• Login and authentication information

Staff and clients can log in to Yoro Chat using their registered email address. An OTP (one-time password) may be sent to the registered email address to verify the user’s identity and authenticate access to the account.

We do not collect phone numbers for account registration or login.

1.2 Communication Information

Yoro Chat allows users to communicate with staff, teams, and clients. Depending on the features enabled by the organization, we may process:

• Text messages
• Attachments and documents
• Images
• Audio or voice messages
• Other content shared through conversations
• Information about conversations, participants, and message timestamps

Communication content is processed to provide the messaging and collaboration functionality of the Service.

1.3 Device and Technical Information

When you use Yoro Chat, we may automatically collect certain technical information, including:

• Device type and model
• Operating system and version
• Application version
• Unique device or application identifiers
• IP address
• Network information
• Crash and diagnostic information
• Log information
• Push notification tokens

This information may be used to maintain, secure, troubleshoot, and improve the Service.

1.4 Usage Information

We may collect information about how you interact with the application, such as:

• Features used
• Login and logout activity
• General application usage
• Actions performed within the application
• Error and performance information

2. How We Use Information

We may use collected information to:

• Create and manage user accounts
• Authenticate users using their registered email address and OTP verification
• Maintain account security
• Provide business chat and communication features
• Enable communication between staff, teams, administrators, and clients
• Deliver messages and notifications
• Manage staff and client accounts
• Provide administrative controls
• Maintain and improve the Service
• Diagnose technical problems and application crashes
• Detect and prevent unauthorized access, abuse, or fraudulent activity
• Maintain the security and reliability of the platform
• Respond to support requests
• Comply with applicable legal obligations

We do not use personal information for purposes unrelated to providing, maintaining, securing, or improving the Service unless permitted or required by applicable law.

3. Business and Organization Accounts

Yoro Chat is designed primarily for use by businesses and organizations.

Where an organization provides you with access to Yoro Chat, the organization may control your account and certain information associated with your use of the Service.

For example, an organization administrator may be able to:

• Create or deactivate staff and client accounts
• Manage user access
• View information associated with organizational accounts
• Manage business conversations and communication
• Control access to certain features

If you use Yoro Chat through an organization, your organization’s privacy policies and internal practices may also apply to information it controls.

4. Messages and User Content

Yoro Chat processes messages and other content that users choose to send through the application so that the Service can provide communication functionality.

Users should avoid sharing sensitive personal information through the Service unless such sharing is necessary and authorized by their organization.

Depending on the organization’s configuration and applicable laws, messages and other communication data may be retained for business, operational, security, or compliance purposes.

5. Push Notifications

Yoro Chat may use push notification services to notify users about new messages, account-related events, or other relevant activity.

To provide notifications, the application may process a device-specific push notification token.

Push notifications can generally be controlled through your device settings.

6. Camera, Microphone, Photos, and Files

If specific features of Yoro Chat require access to your device’s camera, microphone, photos, or files, the application will request the appropriate permission from you.

These permissions may be used to:

• Capture or upload images
• Send files or documents
• Record or send voice messages
• Support other communication features

Yoro Chat does not access these device features unless required for a feature you choose to use and permission has been granted where required.

You can manage these permissions through your device settings.

7. Third-Party Services

Yoro Chat may use third-party service providers to support the operation, security, analytics, notifications, hosting, or other functionality of the Service.

These providers may process information on our behalf and are expected to use information only as necessary to provide the services for which they are engaged.

Examples may include cloud hosting providers, authentication services, notification services, crash reporting services, analytics services, and other infrastructure providers.

Where applicable, third-party services may process information according to their own privacy policies.

8. Sharing of Information

We do not sell your personal information.

We may share or provide access to information in the following circumstances:

With Your Organization

If you use Yoro Chat through a business or organization, information associated with your organizational account may be accessible to authorized administrators of that organization.

With Service Providers

We may share information with trusted service providers that help us operate, maintain, secure, and improve Yoro Chat.

For Legal Reasons

We may disclose information when reasonably necessary to:

• Comply with applicable laws or legal processes
• Respond to lawful requests from government authorities
• Protect our rights or property
• Prevent fraud, abuse, or security threats
• Protect the safety of users or others

Business Transfers

If Yoro Chat or substantially all of its assets are involved in a merger, acquisition, restructuring, or similar transaction, information may be transferred as part of that transaction, subject to applicable legal requirements.

9. Data Security

We take reasonable technical and organizational measures to protect information against unauthorized access, alteration, disclosure, or destruction.

However, no method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security of information.

Users are responsible for maintaining the confidentiality of their account credentials and should notify the appropriate administrator or us if they believe their account has been compromised.

10. Data Retention

We retain information for as long as reasonably necessary to:

• Provide the Service
• Maintain user and organizational accounts
• Provide communication functionality
• Meet operational and security requirements
• Resolve disputes
• Comply with legal obligations

The specific retention period may vary depending on the type of information and the requirements of the organization using Yoro Chat.

When information is no longer required, it may be deleted or anonymized in accordance with our applicable retention practices and legal obligations.

11. Account and Data Deletion

Users may request deletion of their account and associated personal information, subject to applicable legal, business, security, and contractual requirements.

If your account is managed by an organization, you may need to contact your organization’s administrator to request account removal or deletion.

To request deletion or obtain information about your data, please contact us using the contact information provided below.

12. Children’s Privacy

Yoro Chat is intended for business and professional communication and is not directed toward children.

We do not knowingly collect personal information from children where prohibited by applicable law.

If you believe that a child has provided personal information through the Service in violation of applicable requirements, please contact us so that we can take appropriate action.

13. International Data Transfers

Depending on where our users, organization customers, and service providers are located, information may be processed or stored in countries other than the country in which you reside.

Where required, we take appropriate measures to protect personal information in accordance with applicable data protection laws.

14. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information, including the right to:

• Request access to personal information
• Request correction of inaccurate information
• Request deletion of personal information
• Request restriction of certain processing
• Object to certain processing
• Request a copy of certain information
• Withdraw consent where processing is based on consent

Some rights may be subject to legal or contractual limitations.

To exercise an applicable privacy right, please contact us using the contact details below.

15. Cookies and Similar Technologies

Yoro Chat and its supporting services may use cookies, local storage, SDKs, or similar technologies where necessary to provide, secure, analyze, or improve the Service.

These technologies may be used for purposes such as authentication, session management, security, performance monitoring, and application functionality.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to the Service, applicable laws, or our privacy practices.

When we make changes, we will update the “Last Updated” date at the beginning of this Privacy Policy.

We encourage users to periodically review this Privacy Policy.

17. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

18. Consent

By using Yoro Chat, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of information as described in this Privacy Policy, subject to applicable law.