PRIVACY POLICY FOR SAS DRIVER APP
SAS Algharbia Restaurant values your privacy and is committed to protecting the personal data of our driver partners ("you", "driver"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application SAS Driver App (the "App") and associated delivery fleet services.
Please read this Privacy Policy carefully. By logging into or using the App, you agree to the collection and use of information in accordance with this policy.
1. INFORMATION WE COLLECT
We collect several types of information to provide, maintain, and optimize our delivery services:
A. Personal & Profile Information
- Account Details: Name, username, driver ID, registered mobile phone number, and email address.
- Profile Picture: Optional profile photograph uploaded for driver identification.
- Account Credentials: Secure login tokens and authentication identifiers.
B. Precise Location Data (Foreground & Background)
Real-Time GPS Location: While your status is set to "Online", the App collects precise location data (latitude, longitude, speed, and heading) in both the foreground and background.
Why We Track Location:
- To match your real-time proximity with available restaurant delivery orders.
- To provide turn-by-turn navigation routes to pickup points and customer delivery addresses.
- To share accurate order tracking and estimated time of arrival (ETA) with customers and restaurant operators.
C. Device & Technical Information
Device hardware model, operating system version, unique device identifiers, network state, and app crash diagnostic logs.
2. HOW WE USE YOUR INFORMATION
We use the collected information for the following operational purposes:
- Order Dispatching: Assigning ready orders based on your proximity to the restaurant.
- Route Navigation & Tracking: Assisting with turn-by-turn navigation and sharing live order progress.
- Delivery Verification: Confirming order pickups and completed deliveries.
- Support & Communication: Contacting you regarding delivery updates, fleet management, or technical support.
- App Maintenance: Monitoring app stability, troubleshooting bugs, and improving user experience.
3. SHARING & DISCLOSURE OF DATA
We do NOT sell, rent, or trade your personal data to third parties. We disclose collected information only under the following circumstances:
- Customers & Restaurant Staff: Customers receive your first name and live delivery location strictly while an active order is assigned to you.
- Service Providers: Trusted infrastructure providers (e.g., cloud hosting, map navigation APIs) bound by confidentiality agreements.
- Legal Requirements: If required to do so by law, regulation, or legal process in the United Arab Emirates.
4. DATA SECURITY
We implement administrative, technical, and physical security measures to protect your personal data against unauthorized access, loss, alteration, or disclosure.
5. ACCOUNT DELETION & DATA RETENTION
You have the right to access, update, or request the permanent deletion of your driver account and associated data.
How to Request Account & Data Deletion:
- In-App: Open the App, tap Settings (gear icon ⚙️), select Delete Account, verify your registered email address, and submit your request.
- Via Email: Send an email directly to support@sasalgharbia.ae with the subject line "Driver Account Deletion Request", including your full name, registered phone number, and email.
Upon verification, your account, personal data, and activity logs will be permanently deleted from our active databases within 30 days, except for records required for legal or financial accounting compliance.
6. CHILDREN'S PRIVACY
Our App is strictly intended for legal adult driver partners (18 years or older). We do not knowingly collect personal information from individuals under the age of 18.
7. CHANGES TO THIS PRIVACY POLICY
We may update our Privacy Policy periodically. We will notify you of any changes by updating the Effective Date at the top of this page or displaying an alert in the App.
8. CONTACT US
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us: